Personalized Onboarding Services
Get started with ease
Whether you’re new to Mailchimp or upgrading an existing account, an Onboarding Specialist will meet with you one-on-one to help you get started with confidence.**
Personalized onboarding—already included in your Standard or Premium plan
Schedule a call in your first 90 days to meet 1:1 with an Onboarding Specialist who will help you get started quickly with Mailchimp.
Premium Plan
Up to 4 onboarding consultations
A dedicated onboarding specialist will meet with you 1:1 for up to four one-hour sessions in your first 90 days.** During these sessions you can:
- Meet with a dedicated point of contact
- Receive a product tour, featuring tools best aligned to your business goals
- Create a strategic action plan
- Set up your account, import contacts, and get you ready to send your first email campaign
Standard Plans
1 onboarding consultation
An Onboarding Specialist will meet with you 1:1 for an hour. During this session you can:
- Receive a product tour, featuring tools best aligned to your business goals
- Set up your account, import contacts, and get you ready to send your first email campaign
- Get answers to your specific questions
89% of customers say they would highly recommend Mailchimp’s Personalized Onboarding service
Get help setting up a campaign
Onboarding Specialists are trained in-house professionals who are ready to help you with your Mailchimp questions and goals. They’re real people with real Mailchimp knowledge.
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Create a Mailchimp audience
Create your Mailchimp audience so you can import and collect new contacts for your campaigns.
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Get started with tags
Label and organize your contacts in Mailchimp.
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Import contacts
Use our import tool to add or update contacts in Mailchimp.
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Make a hosted signup
Design a customized form that you can share across all your online channels.
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Set up integrations
Sync Mailchimp with 300+ apps and services you already use.
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View or change account contact information
View and change the primary email address you use for billing, compliance, and important notices.
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Build a Customer Journey
Use Customer Journeys to automatically send targeted emails, tag contacts, and accomplish other important tasks.
“We couldn’t have done it without [Mailchimp's Onboarding Specialist]. Otherwise we would’ve had a gap in emails and sales.”
Start your free trial today
Premium
Scale fast with dedicated onboarding, unlimited contacts, and priority support; built for teams.
- Phone & Priority Support
- Custom-Coded and Pre-built Email Templates
- SMS & MMS Add-on
- Multivariate and A/B Testing
- Enhanced Automated Customer Journeys
- Dedicated Personalized Onboarding
- Predictive Segmentation
- Campaign Manager
Standard
Sell even more with personalization, optimization tools, and enhanced automations.
- 24/7 Email & Chat Support
- Custom-Coded and Pre-built Email Templates
- SMS & MMS Add-on
- Multivariate and A/B Testing
- Enhanced Automated Customer Journeys
- Personalized Onboarding
- Predictive Segmentation
- Campaign Manager
Essentials
Send the right content at the right time with testing and scheduling features.
- 24/7 Email & Chat Support
- Pre-built Email Templates
- SMS Add-on
- A/B Testing
- Basic Automated Customer Journeys
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Personalized Onboarding
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Predictive Segmentation
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Campaign Manager
Free
Easily create email campaigns and learn more about your customers.
- Email support for first 30 days
- Pre-built Email Templates
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SMS Add-on
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A/B Testing
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Basic Automated Customer Journeys
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Onboarding
-
Predictive Segmentation
-
Campaign Manager
Free
Easily create email campaigns and learn more about your customers.
- Email support for first 30 days
- Pre-built Email Templates
-
SMS Add-on
-
A/B Testing
-
Basic Automated Customer Journeys
-
Onboarding
-
Predictive Segmentation
-
Campaign Manager
Essentials
Send the right content at the right time with testing and scheduling features.
- 24/7 Email & Chat Support
- Pre-built Email Templates
- SMS Add-on
- A/B Testing
- Basic Automated Customer Journeys
-
Personalized Onboarding
-
Predictive Segmentation
-
Campaign Manager
Standard
Sell even more with personalization, optimization tools, and enhanced automations.
- 24/7 Email & Chat Support
- Custom-Coded and Pre-built Email Templates
- SMS & MMS Add-on
- Multivariate and A/B Testing
- Enhanced Automated Customer Journeys
- Personalized Onboarding
- Predictive Segmentation
- Campaign Manager
Premium
Scale fast with dedicated onboarding, unlimited contacts, and priority support; built for teams.
- Phone & Priority Support
- Custom-Coded and Pre-built Email Templates
- SMS & MMS Add-on
- Multivariate and A/B Testing
- Enhanced Automated Customer Journeys
- Dedicated Personalized Onboarding
- Predictive Segmentation
- Campaign Manager
*Overages apply if contact or email send limit is exceeded. Free plan sending will be paused if contact or email send limit is exceeded.
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**Disclaimers
- Based on Mailchimp survey of Standard and Essentials plan onboarding service users who had an opinion from Oct 2022-May 2023. Services differ by plan.
- Onboarding services differ per plan and are available for new or upgraded users with a Standard or Premium plan for the first 90 days after account creation or upgrade. Onboarding services are currently offered in English, Spanish and Portuguese for Premium plans, and in English for Standard plans.